Digital Wedding Invitation FAQ · Yes and yes again
Launch offer: invitations from $69 for our first 100 couplesLaunch offer: from $69 for our first 100 couples
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FAQ

Frequently asked questions

Everything couples ask us before they say yes. Don't see your question? Email us.

The invitation
What is a digital wedding invitation?

A personalized web page with everything about your wedding: date, venues, map, dress code, schedule, where to stay, registry, RSVP. You share it with a single link.

Does it work on every phone?

Yes, iPhone and Android, with no app: the link opens in the browser, from WhatsApp, a text or an email.

Can it replace paper invitations?

Yes. It's faster, greener, editable until the last minute, and the RSVPs come straight to you. If you'd still like something to hold, we provide a QR code for your printed cards.

Can we have more than one language?

Yes, in any language you choose, even ones our website isn't available in: two included with Essential, three with Signature and as many as you like with Bespoke. $15 for each extra language.

What web address will our invitation have?

A web address with your names, included in every plan: for example, yesandyesagain.com/emma-and-james.

Is there music and video?

Every design has its own animated intro, most often a video, and its own music, which starts when your guest taps. Signature adds an animated version of your cover illustration and original music created for you; with Essential, they're available as extras.

Plans and pricing
Is it a one-time payment?

Yes, one payment per wedding, no subscription. Your invitation stays online with no time limit and no renewal fees.

What's the difference between Essential, Signature and Bespoke?

Essential: the design exactly as in the demo, with your details ($69). Signature: the same design, redesigned for you, with your venue illustrated, your colors and fonts, a custom monogram and a free save the date from the collection ($199). Bespoke: created from scratch with your designer, with a free bespoke save the date ($449). The tools are the same in every plan: RSVP, guest list management, seating chart.

Does the invitation show our venue?

Yes: every plan includes your venue's name and address. The venue illustration is an option with Essential ($29) and included with Signature and Bespoke.

Can we upgrade later?

Yes, to a higher plan, before final delivery: you only pay the difference.

What about the save the date?

A design from the collection: $29 on its own, $29 added to an Essential invitation, included with Signature. A bespoke save the date, created from scratch for you: $69 on its own, $69 added to Essential, +$40 with Signature (which already includes a design from the collection), included with Bespoke. Bought on its own first? Order your invitation later: you'll never pay more than if you had ordered everything together.

The process
What happens after we order?

Right away, you get an order code and a questionnaire. Once we have your details, our designers get to work, and your first draft arrives within your plan's timeline.

How long does it take?

First draft within five to ten business days with Essential, seven to fourteen with Signature, fourteen to twenty-one with Bespoke. Rush delivery in 3 business days available ($39), with Essential.

How many revisions?

Two rounds of design revisions with Essential, four with Signature, seven with Bespoke. Changes to your details (times, addresses, wording) are unlimited until the big day.

Can we make changes after delivery?

Yes: times, addresses and wording, free of charge, right up to the wedding. Design changes go through the included rounds of revisions.

What if our wedding date changes?

No problem. Date, venues, times: we update your invitation at no cost, as many times as you need, until the big day. Your guests keep the same link.

What if the wedding is two weeks away?

With Essential, choose the rush option: your first draft within 3 business days.

Can we change designs after ordering?

Yes. Your payment opens your client portal; in the questionnaire, you confirm the design you picked or switch to another one from the collection, free of charge, as long as your designer hasn't started.

Can we switch to another plan?

Yes, anytime before delivery: you only pay the difference. Message us from your client portal.

RSVP and guests
How does the RSVP work?

Each guest replies right from the invitation: attendance, plus-ones, dietary needs, shuttle, a message. You track every reply in your portal and can export the list to Excel.

Can we limit plus-ones?

Yes, with guest list management, included in every plan: you import your list and set the number of seats per invitation.

Not every guest is invited to every event. How does that work?

Create one version of your invitation per guest group from your client portal. Each group gets its own version, with only the events they're invited to (for example, the wedding day for everyone, plus the rehearsal dinner and Sunday brunch for family and the wedding party). Nothing about the other events appears anywhere. Essential includes 2 versions, Signature 4, Bespoke unlimited; each extra version is $15.

Do guests need to create an account?

No. No account, no app.

What about the seating chart?

Included in every plan: you drag your guests to their tables and export the chart.

After the wedding
How long does the invitation stay online?

There's no time limit, in any plan: no subscription, no renewal. You can ask us to take it offline whenever you like.

Can you give a wedding invitation as a gift?

Yes, with the gift card: you choose the amount, the couple picks their design and enters the code at checkout. Valid for five years, balance saved.

Can we get a refund?

Yes. If you don't love your invitation, we'll refund you in full, just by asking, as long as it hasn't been sent to your guests. We'll first offer to fix what isn't right with your included revisions, but the choice is yours. Once it's sent, it can no longer be refunded; its details (date, venues, times, wording) can still be changed at no cost until the big day. Full details in our refund policy.

See the plans